Where do you ship?
We have expanded our shipping list to include MOST countries around the world! If you don’t see your country in the shipping list, contact us as we may be able to help! We now also offer two options for international delivery: standard and express. See the relevant section below.
How will you deliver my order?
***SPECIAL NOTE: DUE TO THE COVID-19 OUTBREAK COURIER SERVICES WITHIN CYPRUS ARE ADDING AN EXTRA CHARGE TO THEIR DELIVERY SERVICE. ALL INTERNATIONAL DELIVERY SERVICES REMAIN THE SAME.
For Cyprus delivery, we use a courier service to deliver your products just to be on the safe side! We will send you a tracking code within the shipping confirmation e-mail. You may choose from the following delivery options during checkout if you are shopping in Cyprus:
1. Straight to your door
2. At your nearest courier service point
If you are working every day, we suggest that you choose option no. 2 so that you won’t miss the courier. Please note that you will be required to sign when you receive your package. The total amount for packaging and delivery will be calculated automatically during checkout based on the weight of the items in your order and whether you choose to “pay cash on delivery”.
You will receive a tracking number once your order is shipped. Please see the tables below for the weight-based shipping fees. We keep our delivery fees to a minimum and to what the courier company charges because we know how annoying they are! We currently offer free delivery to customers in Cyprus on orders above 50 Euros.
For delivery in all other countries, we offer the choice between Standard Tracked Mail and Express Mail (EMS). Delivery fees depend on the country zone. Zone 1 includes EEA countries and Zone 2 the rest of the world. Please check the Tables below.
You will receive a tracking number once your order is shipped. Please see the tables below for the weight-based shipping fees. We keep our delivery fees to a minimum and to what the courier company charges because we know how annoying they are! We currently offer free international delivery (standard tracked mail) on orders above 100 Euros.
Can I return a product that I received?
Unfortunately, due to the nature of the products, we cannot accept returns. To be honest though, you won’t need to return anything, that is how great our products are!
What happens if I received a damaged product or a product is missing from my order?
We do our best to ensure that your items will reach you in perfect condition. However, sometimes mistakes do happen or packages are not handled carefully during transit. In cases where you received damaged item(s), please contact us within 24 hours of you receiving the package. We kindly request you to take a picture of the damaged item(s) and the original packing materials (box etc) and send it to us via email or Facebook messenger. We may ask you to return the damaged item(s) 2 days after you’ve received them, in their original packaging, and in the same condition as you received them. If not, we reserve the right to refuse a refund on the item(s). We will let you know the return address when you contact us.
After we receive the damaged product(s), we will carefully check their condition for faults. If the product is faulty/damaged, we will commit to exchange the item(s) at no additional shipping cost or refund the cost of the item(s), depending on stock availability. For refunds, we will refund through your original payment method covering the return postal fees (where applicable). Please keep in mind that it may take up to a week to show in your account. If we don’t find any faults we reserve the right to refuse exchange/refund.
Rest assured that we will do our best to make your shopping experience with us enjoyable and hassle-free.
Will I have to pay customs taxes?
If you live in Cyprus, Greece, or any other European Economic Area country you will not need to pay customs taxes. For residents in all other countries, you are responsible for any customs tax, import duties, goods & services tax, VAT or any other customs-related fees. Customs policies vary by country so we encourage you to contact your country’s customs if you are unsure. Customers are required to pay all fees upon receiving their package.